Here at The Watch Exchange we pride ourselves on excellent customer service.
We know that posting expensive items can seem a little risky. That’s why we only use fully insured, track and traceable and signed for services, meaning that in the highly unlikely situation a problem arises, we are extremely well equipped to handle the issue. As soon as we dispatch any item the assigned bar-code tracking ID is given to the customer, giving the customer the ability to trace the package every step of the way.
How will my item(s) be sent within the UK?
We send every order anywhere within the UK by Royal Mail Special Delivery Guaranteed™. This means that you will receive your item before 1pm the next working day guaranteed.
What’s more, we offer this free of charge and any order that we receive before 3pm on a working day will be dispatched on the same day!
How will my item(s) be sent to Republic of Ireland/Western Europe?
We have managed to secure good courier rates to the Republic and Western Europe and therefore all items will be sent fully insured, tracked and signed for using Parcelforce Global Express.
How will my item(s) be sent rest of the World?
All items will be sent fully insured, tracked and signed for using Parcelforce Global Express.
Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.
How will I know when my order has been dispatched?
When your order has been dispatched you will receive an e-mail notification advising you of this.
Help! I haven’t received my parcel, what should I do?
If the tracking information displays a warning or if you are not quite sure how to track an item or have any question pertaining to the status of your order, contact us immediately by phone or email. We only use fully insured, track and traceable and signed for services, meaning that in the highly unlikely situation a problem arises, we are extremely well equipped to handle the issue. If a package is taking longer than expected to arrive generally the case will be either of the following:
A hold-up at customs, a delay in transit or the item is waiting for the customer at the local sorting depot.
In the exceptional case that a package has been lost, the customer will receive a full refund immediately upon confirmation from the courier that the package will not reach the customer.