Returns & Refunds

  • Retail items can be exchanged or refunded up to 14 days of purchase for any reason, with a valid receipt.
  • We do not refund delivery fees on items sent or returned to us unless items are being returned due to a fault.
  • Items must be returned packaged securely with any additional packaging they were sent with to include presentation boxes, certificates, manuals and all other documentation.
  • We do not accept returns for items that have been modified; to clarify this includes resizing, engraving or changes that in any way differ from the original condition the item was sent in.
  • Refunds will not be processed until we have received the item. Once we have the item and have assessed it we will then process the refund and the money will be put back on to the credit/debit card that was used to place the order online.
  • For goods being returned outside of the UK for reasons other than faults to the item, return postage, packaging and insurance will be your responsibility and you must follow our reasonable instructions.
  • We recommend you use a tracked mail system and retain proof of postage. You must insure the Goods to their full value. You must ensure that you pack the Goods appropriately to prevent damage during transit.